The shape
One company, read two ways.
The org is a grid. Read it across and you see the business domains we sell into; read it down and you see the four craft chapters that build everything. Every person sits at one intersection — a domain and a craft.
Reads down ↓
Four craft chapters
Growth
Win and expand the business — turn interest into signed, growing revenue.
Discovery
Define the product in detail — journeys, requirements, design, and the why. Runs ahead of engineering.
Engineering
Build it to standard — owns architecture, quality, and the technical veto.
Delivery
Get clients live and keep them live — go-live plus run & SRE.
The base · serves all
Foundation
The shared core every domain reuses across all crafts — common standards, a design system, reusable services, templates and playbooks — so nothing is built twice.
The pivot
Every business domain (reads across →) is delivered by the same four craft chapters (reads down ↓) — one delivery lifecycle applied across all domains.
People belong to both a chapter (their craft) and a domain — that intersection is where the work happens.
Reads across →
Four business domains
Business Ops — P&L · pipeline · coordination & admin: the connective tissue above all four.
Enterprise AI & Automation
Generic and enterprise AI plus workflow automation — cost saved internally, revenue earned externally.
Digital Banking & Processing VAS
Bank-facing products and value-added services, delivered per segment.
Money Movement & Financial
Payment rails and regulated financial services.
Ecosystem & Bespoke
Partners, open APIs, and custom builds.
Labs Leader
Owns the Labs vertical's P&L. Every domain and shared function rolls up here.
This is the shape. Use Full matrix to see who does what, or How to read for the decisions behind it.